FREQUENTLY ASKED QUESTIONS
General Service Questions
We provide appliance repair services throughout Nairobi including Westlands, Karen, Kilimani, Kasarani, Eastlands, CBD, and surrounding areas like Kiambu, Ruiru, and Kikuyu. Contact us to confirm service availability in your specific location.
We typically provide same-day service for most repair requests. Emergency services are available 24/7 for urgent commercial needs. Response time depends on your location and our current schedule.
Yes, we always provide a detailed diagnosis and cost estimate before beginning any repair work. There are no hidden charges, and you’ll know exactly what to expect.
All our repair work comes with a comprehensive 6-month warranty. This covers both parts and labor, giving you peace of mind with every repair.
Refrigerator Repair Questions
We repair all major refrigerator brands including Samsung, LG, Hotpoint, Ramtons, Bosch, Whirlpool, Electrolux, and many others. Our technicians are trained on various brands and models.
Poor cooling can result from several issues including compressor problems, refrigerant leaks, blocked vents, or faulty thermostats. Our technicians will diagnose the exact cause and provide the appropriate solution.
Most refrigerator repairs are completed within 2-4 hours. Complex issues like compressor replacement may require additional time or a return visit if special parts need to be ordered.
Washing Machine Questions
Yes, our technicians are experienced with both front-loading and top-loading washing machines from all major brands.
Drainage issues are among the most common washing machine problems and are usually very repairable. Causes can include clogged pumps, blocked hoses, or faulty drain motors.
Yes, we service both automatic and semi-automatic washing machines, addressing mechanical, electrical, and electronic issues.
CCTV Installation Questions
We install various CCTV systems including analog cameras, IP cameras, wireless systems, and complete surveillance packages with recording capabilities and remote monitoring.
es, we can set up systems that allow you to monitor your cameras remotely through smartphone apps or computer software.
Yes, we offer maintenance packages to ensure your CCTV system continues operating at peak performance, including regular cleaning, software updates, and system checks.
Commercial Services Questions
Yes, we specialize in commercial cold room installation, repair, and maintenance for restaurants, hotels, supermarkets, and other businesses requiring temperature-controlled storage.
Yes, we understand that commercial appliance failures can be costly. We offer 24/7 emergency services for commercial clients to minimize business disruption.
Absolutely. We work with hotels, restaurants, and other businesses to provide comprehensive appliance maintenance contracts that help prevent costly breakdowns.
Payment and Pricing
We accept cash, M-Pesa, bank transfers, and usually adapt to your convenience.
Yes, we pride ourselves on offering fair, competitive pricing while maintaining the highest quality standards. We provide transparent quotes with no hidden fees.
We charge a minimal diagnostic fee, which is waived if you proceed with the recommended repairs.